Customer service
Product or Service Quality

After having my Lumia 1020 for 3 months, the battery died. And i mean it. It was 100% before I go to sleep, and it went to "Battery Saver" when i woke up (no apps on the background to drain my battery as i was a nokian and a wp lover, so i just loved to use the pre installed apps).

I went to Nokia Care, and i gave them the phone.

The phone was "Fixed" after a month of waiting! [A1852142]

when i took it on my hands i was shocked! the plastic body of the phone all around the screen was damaged from the tool the service guy used to open the phone, and the screen was loose-you could move the screen up and down!

We send it back to be repaired, and after a month it was "fixed" again! [A1925633].

For my surprise, they replaced my totally perfect screen, but they had left the plastic unrepaired, so guess what? Back to service!

After 1 month the phone was back [A1936970] and perfect!

After 2-3 hours of use the screen froze (volume, power and camera buttons was working, but screen was unresponsive). I made a reboot, and it was working, but after 2-3 hours it froze again, and again. I made a factory reset which did nothing on my problem. After some hours, the screen was completely frozen, and reboot wasn't helping any more.

I contacted Microsoft/Nokia, to ask them to replace the phone and they told me I have to send it back to service AGAIN to have it "repaired"!

They are just messing with us. I am totally disapointed. Dont buy their products, it's not worth it

Reason of review: Poor customer service.

Had an Experience with Nokia?

Write a review


Terms of Service
Post Comment

You May Also Like

Ooredoo - Slow 4G Internet Speed Ooredoo "I have never complained about the 4G service that I have been getting from Ooredoo Kuwait, until about the second half of 2015. Before the mass roll-out of Ooredoo's more..." Read more Internet America to ...who? Oh...Rise Broadband?? Rise Broadband "Oh, hold on to your pants. This is a long ride. In June of 2014, I received a postcard flyer from Rise Broadband letting me know they bought Internet America..." Read more Frontier Communications - Worst customer service, promise and commitments Frontier Communications "One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred..." Read more Icsolutions - Ic solutions, shady fraudulent company Icsolutions "They failed to provide the fact that it is strictly a middle man company, and that after purchasing your local number you still have to pay for an account directly..." Read more Jjshouse - Amazing experience! Jjshouse "I absolutely had to share the positive experience my daughter had when ordering from JJsHouse. We ordered a dress for her on August 15th and received it on August 23rd!..." Read more Benefitwallet - NSF Fees Benefitwallet "I entered an "online payment" reimbursement and for for some reason I was not provided an alert at the end of the request stating that it was received. With that..." Read more Stouffers - Frozen dinner Stouffers "My husband was eating one of the meals and almost gagged in order to get the bone out of his throat .we buy from you weekly and have never had..." Read more Budget Truck Rental - Horrible! Budget Truck Rental "Rented a 24 foot truck and a car hauler for a cross country move. Halfway, the car hauler has a blow out. Called 24 hour roadside assistance. Was told there..." Read more